Privacy Policy
Last updated: March 9, 2026
1. Data Controller
Enigma Concierge
Email: info@enigmaconcierge.com
Phone: +381 69 608 092
2. What Data We Collect
When you submit our contact form, we may collect:
- Name
- Email address
- Phone number (if provided)
- Message content
- Any other information you choose to include
3. Why We Process Your Data
We process your personal data to:
- Respond to your inquiry
- Communicate about requested concierge services
- Keep basic communication records for service and legal purposes
4. Legal Basis
The legal basis is:
- Your request before potential service engagement
- Legitimate interest in communication and inquiry handling
- Your consent where required
5. Data Retention
We keep personal data only as long as needed to handle your request and for reasonable follow-up/legal record purposes, then delete or anonymize it.
6. Data Sharing
We do not sell your personal data.
Data may be shared only with trusted service providers (e.g. email hosting/website hosting) when necessary for communication and technical operation.
7. International Data Transfers
If any provider stores data outside Serbia/EEA, we use appropriate safeguards required by applicable data protection law.
8. Your Rights
You may request:
- Access to your data
- Correction of inaccurate data
- Deletion of your data
- Restriction or objection to processing (where applicable)
For any request, contact us at: info@enigmaconcierge.com.
9. Cookies
This website currently does not use non-essential analytics/marketing cookies.
If this changes, this policy and cookie notice will be updated.
10. Contact
For any privacy-related question, contact:
Enigma Concierge - info@enigmaconcierge.com - +381 69 608 092
These data practices are also subject to our Terms & Conditions.
